Storyline

An up-close and personal look at a team of 911 dispatchers at a call center just outside of Cleveland where they take on a never-ending bombardment of panic-stricken callers and save lives.

First Aired

2021-11-06
Last Aired

2022-11-12
Creator
Genre

Reality, Crime, Documentary
Seasons

2
Episodes

38
Status

Returning Series
Language

English
Network

Oxygen

Keywords:

ambulance police domestic violence car accident first aid emergency distress child in distress shooting

Stream and watch 911 Crisis Center

Season 1

Season 2

1. 12 Hours Together

911 Dispatcher, Essence Sullins, and the night shift team field non-stop emergency calls from 7pm-6am,...More

911 Dispatcher, Essence Sullins, and the night shift team field non-stop emergency calls from 7pm-6am, including one that connects to someone in Essence's family.Less

22mins 2021-11-06

2. Best of Luck

On her last shift at CVD, veteran 911 dispatcher Christine Mazzeo must navigate the chaos of St. Patri...More

On her last shift at CVD, veteran 911 dispatcher Christine Mazzeo must navigate the chaos of St. Patrick's Day and say goodbye to the work-family she's been with through thick and thin over 12 years.Less

22mins 2021-11-06

3. Training Wheels

911 Dispatch Trainee Matt Reinke is almost through the training program at CVD, but before he graduate...More

911 Dispatch Trainee Matt Reinke is almost through the training program at CVD, but before he graduates, he must prove his ability to successfully navigate the night shift, the callers, and his fellow dispatchers.Less

22mins 2021-11-13

4. Octopus Mode

Supervisor Charline Polk leans on her 16 years of experience to handle crisis after crisis, but when s...More

Supervisor Charline Polk leans on her 16 years of experience to handle crisis after crisis, but when she answers the phone to an open line and screaming in the background, she is faced with a situation that chills her the bone.Less

22mins 2021-11-14

5. Third Time's the Charm

Nancy ties the knot. But first, the team must piece together the puzzle of a possible kidnapping. The ...More

Nancy ties the knot. But first, the team must piece together the puzzle of a possible kidnapping. The dispatchers are interrupted during the Wedding Livestream when they hear police call out someone's been shot.Less

22mins 2021-11-20

6. 40 Shots Fired

Dispatcher Melanie McCavish and the team ramp up into all hands on deck when a barrage of shots fired ...More

Dispatcher Melanie McCavish and the team ramp up into all hands on deck when a barrage of shots fired calls come in at the same time, including a call from the person who's been shot.Less

22mins 2021-11-21

7. What To Expect

911 Dispatcher Abby Encarnacion is pregnant with her first child and must navigate working 12-hour shi...More

911 Dispatcher Abby Encarnacion is pregnant with her first child and must navigate working 12-hour shifts, taking highly emotional calls, and instructing CPR to a mother who discovers her son is unresponsive.Less

22mins 2021-11-27

8. Put To the Test

It's dispatcher Marra Wargo's first week in her new position as Supervisor. Despite handling lifelong ...More

It's dispatcher Marra Wargo's first week in her new position as Supervisor. Despite handling lifelong anxiety, she leads the team through a storm of emergencies, panicked witnesses, and a dog in danger.Less

22mins 2021-11-28

9. Teamwork Makes the Dream Work

911 Dispatcher Jackie Chappuies takes training rookie Hayley Kilbane into her own hands. Together they...More

911 Dispatcher Jackie Chappuies takes training rookie Hayley Kilbane into her own hands. Together they face back-to-back carjackings at the same gas station and a possible overdose that calls for immediate CPR, which Hayley has never instructed before...Less

22mins 2021-12-04

10. Double Homicide

Supervisor Christine "Mooch" Muccino drives the shift through a series of crises including a fatal car...More

Supervisor Christine "Mooch" Muccino drives the shift through a series of crises including a fatal car accident and a horrific shooting in broad daylight, but nothing shakes her to the core more than when she learns of a crisis at home.Less

22mins 2021-12-05

11. They're Out There

The dispatchers at CVD brace for Full Moon madness. All hell breaks loose throughout the night when a ...More

The dispatchers at CVD brace for Full Moon madness. All hell breaks loose throughout the night when a traffic stop turns into a full-blown pursuit, strange lights in the sky are seen, and a major accident leaves a motorcyclist motionless.Less

22mins 2021-12-11

12. Help Is on the Way

The shift comes together to support their pregnant teammate, Kaitlyn Schroeder, when she takes a call ...More

The shift comes together to support their pregnant teammate, Kaitlyn Schroeder, when she takes a call reporting two kids shot in the face, and a caller whose childbirth doesn't go exactly to plan.Less

22mins 2021-12-12

13. The First, First Responders

It's the best time of the year for the dispatchers; dispatcher appreciation week officially begins, an...More

It's the best time of the year for the dispatchers; dispatcher appreciation week officially begins, and while morale is high, the crime rate seems to be higher; night shift is going to have to get creative to sort out a mess of emergencies.Less

22mins 2021-12-18

14. Appreciation in Action

Dispatch Appreciation Week is in full swing, raffle tickets are flowing, costumes are aplenty, and pri...More

Dispatch Appreciation Week is in full swing, raffle tickets are flowing, costumes are aplenty, and prizes will be won.Less

22mins 2021-12-21

15. Positive Impacts

Jessica Merkosky taps into her cheerleader past to raise her team’s spirits and battle the heaviness o...More

Jessica Merkosky taps into her cheerleader past to raise her team’s spirits and battle the heaviness of 911 calls. Her coworker Tiffany Ward, also takes on an emotionally-charged night when they each answer calls from families in a similar crisis.Less

22mins 2022-01-01

16. Work Family

The team comes together to support Donna Majoros when she’s faced with a call that brings a past traum...More

The team comes together to support Donna Majoros when she’s faced with a call that brings a past trauma into light. When Essence takes a break, a carjacking goes from bad to worse. Melinda caps off another night at dispatch with a cake with a twist!Less